BY “THOMAS COOK
VACATIONS”
FROM DISSATISFIED CUSTOMERS:
Ø “I think it should be explained in the
brochure that the local convenience store does not sell proper biscuits like
custard creams or ginger
nuts.”
Ø “It's lazy of the local shopkeepers in
Puerto Vallarta to close in the afternoons. I often needed to buy things
during 'siesta' time -- this should be
banned.”
Ø “On my holiday to Goa in India, I was
disgusted to find that almost every restaurant served curry. I don't like
spicy food.”
Ø “We booked an excursion to a water park
but no-one told us we had to bring our own swimsuits and towels. We assumed
it would be included in the
price.
Ø “The beach was too sandy. We had to
clean everything when we returned to our room.”
Ø “We found the sand was not like the sand
in the brochure. Your brochure shows the sand as white but it was more
yellow.”
Ø “They should not allow topless
sunbathing on the beach. It was
very distracting for my husband who just wanted
to relax.”
Ø “No-one told us there would be fish in
the water. The children were scared.”
Ø “Although the brochure said that there
was a fully equipped kitchen, there was no egg-slicer in the
drawers.”
Ø “We went on holiday to Spain and had a
problem with the taxi drivers as they were all Spanish.”
Ø “The roads were uneven and bumpy, so we
could not read the local guide book during the bus ride to the resort. Because
of this, we were unaware of many things
that would have made our holiday more fun.”
Ø “It took us nine hours to fly home from
Jamaica to England. It took the Americans only three hours to get home. This
seems unfair.”
Ø “I compared the size of our one-bedroom
suite to our friends' three-bedroom and ours was significantly
smaller.”
Ø “The brochure stated: ‘No hairdressers
at the resort.’ We're trainee hairdressers and we think they knew and made
us wait longer for
service.”
Ø “There were too many Spanish people
there. The receptionist spoke Spanish, the food was Spanish. No one told us
that there would be so many
foreigners.”
Ø “We had to line up outside to catch the
boat and there was no air-conditioning.”
Ø “It is your duty as a tour operator to
advise us of noisy or unruly guests before we travel.”
Ø “I was bitten by a mosquito. The
brochure did not mention mosquitoes.”
Ø “My fiancé and I requested twin-beds
when we booked, but instead we were placed in a room with a king bed. We
now hold you responsible and want to be
re-reimbursed for the fact that I became pregnant. This would not have happened if you had put
us in the room that we
booked.”
What more is there to say? If you travel to another country, DO NOT expect it to be exactly like home. If you want everything to be the same, stay home !!!!
